Refund policy

SERVICE CANCELLATIONS AND REFUNDS

Booking cancellations

You may cancel or reschedule your pickup without charge at least 12 hours before the beginning of your scheduled pickup window.

Cancellations made less than 12 hours before the pickup window, unsuccessful pickups caused by unavailable or inaccessible laundry, and missed pickups may be charged a $10 late-cancellation/no-show fee. This fee may be captured from the payment authorization placed at booking.

After laundry has been picked up

Once we have collected your laundry and begun processing it, the order cannot be canceled. Completed laundry services are not returnable.

Payment authorization and final charge

Payment authorization and final charge

A temporary authorization of $40 per Standard-service bag or $55 per Express-service bag is placed on the customer’s payment method at booking.

Standard Wash & Fold is $2.00 per pound with a 15-pound/$30 minimum. Express Wash & Fold is $2.75 per pound with a $40 minimum.

After pickup, the laundry is weighed and the authorized amount is captured. If the final service total is less than the amount captured, Linen Laundry Co. will promptly refund the difference to the original payment method. The time required for the refund to appear is determined by the customer’s bank or card provider.

Each booked bag may contain up to 20 pounds. If a bag exceeds 20 pounds, we will contact the customer before processing any amount requiring an additional authorization or charge.

Service concerns

Please inspect your returned laundry promptly. Any concern regarding washing, drying, folding, missing items, or damage must be reported within 48 hours of delivery by emailing contact@linenlaundryco.com or calling 972-971-8388.

When appropriate, Linen Laundry Co. may offer a complimentary rewash or another reasonable resolution. Refunds and credits are evaluated based on the circumstances of the order and are not guaranteed.

Garment condition and care

We follow garment care labels and use reasonable care when processing accepted items. We are not responsible for normal wear, pre-existing damage, shrinkage or color loss consistent with laundering, color bleeding, weak seams, defective materials, damage caused by items left in pockets, or garments with inaccurate or missing care instructions.

Customers should not submit cash, jewelry, electronics, sentimental items, dry-clean-only items, heavily soiled items, or garments requiring stain treatment or specialty care.

Contact

Linen Laundry Co.
Dallas, Texas 75235
contact@linenlaundryco.com
972-971-8388